Refund policy

Our Promise

Leave your mark — and shop with confidence. Footprint Apparel has a 30-day return policy: you have 30 days after your order is delivered to request a return.

Eligibility

To be eligible for a return, your item must be unworn, unwashed, and in the same condition you received it, with tags attached where applicable and in its original packaging. You'll also need your order number or proof of purchase.

How to Start a Return

Email us at info@footprintapparel.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return shipping address. Please don't send anything back before hearing from us — items sent back without first requesting a return can't be accepted.

Damaged or Defective Items

If your order arrives damaged, defective, or wrong, we've got you. Email us at info@footprintapparel.com with a photo of the issue as soon as you receive your order, and we'll make it right promptly.

Exchanges

Need a different size or piece? The fastest way is to return the item you have and, once your return is accepted, place a new order for the one you want. Email us first and we'll walk you through it.

Refunds

Once your return arrives and passes inspection, we'll email you to confirm your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved and you haven't seen it, contact us at info@footprintapparel.com.

Non-Returnable Items

Gift cards are non-refundable. If you have questions about a specific item, get in touch — we're happy to help.

Questions about anything on this page? Contact us anytime at info@footprintapparel.com.